Customer Service application is designed to automate the creation,
tracking, and reporting of customer service requests.
The user is able to see a list of all homes on a single screen.
Simply select a home, and the screen will show all of the
warranty requests, or only those that are open, for that property.
As the users selects a particular warranty request, the screen
will also show each item listed on that request.
In addition, a third window simultaneously shows every work order
related to that specific item. The bottom line: one screen shows the entire record of
warranty activity for all of the homes.
(The same window also shows a count of total warranty requests
per home, the number closed, and the number remaining open.
enters service requests, including information about the nature of the
problem, the trade responsible, the sub-contractors involved in the
repair, and contact allows logs with the related dates.
From this entry, the work orders are issued and faxed
automatically to the subcontractor and the builders warranty
program includes a number of pre-formatted reports used to track
warranty requests by project and warranty representative, including
tabulations of the number of open and closed requests, and the activity
for a specific period. Most
importantly, the user is able to easily create reports, thus eliminating
the need for custom programming.